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Technical Account Manager

A leading diversified international family entertainment and media enterprise with three core business segments: Disney Entertainment, ESPN, and Disney Experiences.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Consumer
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Description For Technical Account Manager

The Walt Disney Company is seeking a Technical Account Manager for their Australia & New Zealand operations, focusing on Disney+ streaming service. This role combines technical expertise with customer-facing responsibilities, supporting the growth and success of Disney's streaming platform in the ANZ market. The position involves working with both internal teams and external partners to ensure smooth technical integrations, product updates, and optimal customer experience.

The ideal candidate will be at the beginning of their product career journey, bringing a curious mindset and collaborative approach to problem-solving. They will need to effectively communicate technical concepts to non-technical stakeholders while maintaining strong relationships with partners across multiple markets. The role requires a data-driven approach to decision-making and a strong focus on customer satisfaction.

Working at Disney means contributing to iconic brands recognized globally for entertainment, information, and inspiration. The company culture emphasizes innovation, imagination, and inclusion, providing opportunities for continuous learning and development. The role offers exposure to Disney's diverse entertainment portfolio and the chance to impact how millions of customers in the ANZ region experience Disney's digital products.

The position is based in Melbourne, Australia, and offers the opportunity to work with a talented team developing and delivering entertainment across Australia and New Zealand. Disney maintains a strong commitment to diversity and inclusion, ensuring all employees can thrive and belong while contributing to the company's legacy of creating world-class stories and experiences.

Last updated 6 months ago

Responsibilities For Technical Account Manager

  • Support external distribution and promotional partners with product and technology activities
  • Act as technical and product SME for internal and external partner activities
  • Articulate goals and requirements for new features and enhancements
  • Assist with localization and review of product documentation
  • Troubleshoot technical issues and manage tracking of issues

Requirements For Technical Account Manager

  • 3+ years in Technical Account Management or Product role
  • Experience working with internal and external technical teams
  • Excellent critical thinking and communication skills
  • Understanding of consumer behavior
  • Proficiency with JIRA, Confluence, Looker, and Excel
  • Experience with CRM systems like Salesforce (advantage)

Benefits For Technical Account Manager

  • Equal Opportunity Employer
  • Inclusive work environment
  • Accessibility support

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