Product Support Engineer

Fortanix is revolutionizing cloud security through their innovative software platform that enables more secure software development and execution than previously possible. They are seeking Customer Support Engineers to assist with deploying, implementing, upgrading, and optimizing the Fortanix platform. The role combines project management, problem-solving, troubleshooting, and technical skills. The position involves working directly with customers, engineering teams, and driving technical workstreams. Key responsibilities include providing technical support, managing support cases, performing root cause analysis, and maintaining documentation. The ideal candidate should have strong experience with Linux, Kubernetes, and cloud security technologies, particularly in HSM and KMS implementations. This role offers the opportunity to work with cutting-edge security technology while providing crucial support to customers implementing Fortanix's security solutions.