Staff Software Engineer - Salesforce

General Motors is seeking a Staff Software Engineer to join their Contact Center Development team, focusing on Salesforce Messaging capabilities. This role combines technical leadership with hands-on architecture work, requiring deep expertise in Salesforce Service Cloud and related technologies. The position offers a competitive salary range of $195,000 to $298,800 and allows for remote work, though some hybrid arrangements may be required for those near specific office locations.

The ideal candidate will bring 7+ years of Salesforce ecosystem experience, with at least 3 years in an architect role. They'll be responsible for designing and overseeing enterprise-wide Salesforce Messaging implementations, including embedded services, multi-channel engagement, and Einstein Bots. This role requires both technical excellence and leadership skills, as you'll be guiding development teams while establishing architectural standards.

GM's mission of achieving Zero Crashes, Zero Emissions, and Zero Congestion demonstrates their commitment to innovation and positive global impact. This role offers the opportunity to work on large-scale enterprise solutions while contributing to GM's digital transformation. The position includes comprehensive benefits and the unique perk of a company vehicle (subject to MVR review).

Key responsibilities include architecting end-to-end Salesforce solutions, maintaining technical roadmaps, providing expert guidance, and ensuring robust, scalable implementations. The role requires deep technical knowledge combined with excellent communication skills to work effectively with diverse stakeholders. Certifications in Salesforce architecture and Service Cloud are required, demonstrating the high level of expertise expected for this position.