Cloud Technical Solutions Engineer, Databases
Description For Cloud Technical Solutions Engineer, Databases
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. As a Cloud Technical Solutions Engineer, Databases, you will be part of a global team that provides support to help customers make the switch to Google Cloud. You will troubleshoot technical problems, work with customers on their production databases, and act as a consultant and subject matter expert for internal stakeholders.
Key responsibilities include:
- Resolving issues and achieving product readiness, availability, and scale for customer production databases
- Consulting with internal stakeholders to resolve technical deployment obstacles and improve Google Cloud
- Developing expertise in Google Cloud's Native Databases and Managed SQL technology
- Troubleshooting, reproducing, and determining root causes for customer-reported issues
This role requires a Bachelor's degree in Computer Science or related field, 2 years of coding experience, and 2 years of experience in customer support and technical troubleshooting. You should have experience with SQL database administration, cloud technologies, and distributed computing. Strong problem-solving and communication skills are essential.
Join Google Cloud and help drive the success of customers by understanding and advocating for their needs while working with cutting-edge cloud technologies.
Responsibilities For Cloud Technical Solutions Engineer, Databases
- Work with customers on their production databases to resolve issues and achieve product readiness, availability, and scale
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud
- Develop an understanding of Google Cloud's Native Databases (e.g., Cloud Spanner, Cloud Bigtable), Managed SQL technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis
Requirements For Cloud Technical Solutions Engineer, Databases
- Bachelor's degree in Computer Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
- 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
- Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing
- Experience with cloud based storage, developer tools, core data structures, and related concepts
