Cloud Technical Solutions Engineer, Infrastructure (English, Japanese)

Google Cloud is seeking a Cloud Technical Solutions Engineer to join their Infrastructure team in Tokyo. This role combines technical expertise with customer support to help organizations successfully adopt and utilize Google Cloud Platform. The position requires both English and Japanese language fluency and involves working with a global team to provide 24/7 support to customers.

As a Cloud Technical Solutions Engineer, you'll be responsible for troubleshooting technical issues, debugging code, managing customer problems, and improving product supportability. You'll work with various technologies including Kubernetes, virtualization systems, cloud storage solutions, and networking protocols. The role requires strong technical skills in areas like system administration, cloud infrastructure, and programming languages such as Java, Python, or JavaScript.

The ideal candidate will have 4+ years of experience in relevant technical areas and a bachelor's degree in a STEM field. You'll need to be comfortable working with both external customers and internal stakeholders, advocating for customer needs, and contributing to product improvements. The position offers the opportunity to work with cutting-edge cloud technologies while helping organizations digitally transform their businesses.

This role is part of Google Cloud's mission to accelerate digital transformation across industries, leveraging Google's advanced technology and developer tools. You'll be joining a team that supports customers in over 200 countries, working on enterprise-grade solutions that solve critical business problems. The position requires occasional non-standard work hours to support global operations and customer needs.