Cloud Technical Solutions Engineer, Security, Assured Workloads
Description For Cloud Technical Solutions Engineer, Security, Assured Workloads
Google Cloud Platform is seeking a Cloud Technical Solutions Engineer specializing in Security and Assured Workloads. This role is part of a global team providing 24/7 support to help customers transition to Google Cloud. As a Technical Solutions Engineer, you'll own large customer issues, provide level two support, and troubleshoot technical problems using debugging, networking, and system administration skills.
You'll need a strong background in cloud computing, with 4 years of experience in areas like Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP. The role requires proficiency in reading code, system design, and customer advocacy.
Key responsibilities include managing customer problems, developing in-depth understanding of Google's products, acting as a subject matter expert, and working in shifts to ensure round-the-clock support. You'll also advocate for customer needs with cross-functional teams.
This position offers a competitive salary range of $117,000-$172,000, plus bonus, equity, and benefits. It's an excellent opportunity for those passionate about cloud technology and customer support to join Google's innovative team and shape the future of cloud computing.
Google values diversity and is an equal opportunity employer, committed to building an inclusive workforce that represents the users they serve. Join Google Cloud and be part of transforming businesses with cutting-edge cloud technology!
Responsibilities For Cloud Technical Solutions Engineer, Security, Assured Workloads
- Manage the customer's problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace
- Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts
- Understand customer issues and advocate for their needs proactively with cross-functional teams like Product Management or Software Engineering
Requirements For Cloud Technical Solutions Engineer, Security, Assured Workloads
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
- 4 years of experience reading code in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues
Benefits For Cloud Technical Solutions Engineer, Security, Assured Workloads
- Equity
- Medical Insurance
- Bonus
