Product Support Engineer, Technical Centre of Excellence

Google's Technical Centre of Excellence is seeking a Product Support Engineer to join their gTech team. This role combines technical expertise with customer support, focusing on Google's AI-powered advertising solutions. The position requires 6 years of experience and offers the opportunity to work with cutting-edge technology while solving complex technical challenges.

The role involves working closely with Google's advertisers, Sales teams, agencies, and partners to provide outstanding customer service and technical solutions. You'll be responsible for troubleshooting complex technical issues, developing automation tools, and providing valuable feedback to product teams. Your work will directly impact the improvement of Google's advertising products and customer experience.

As a Product Support Engineer, you'll need strong technical skills, including experience with SQL and web technologies, combined with excellent communication abilities to translate technical concepts to non-technical audiences. The role offers the chance to work with AI-powered products like Performance Max and contribute to Google's advertising ecosystem.

The position is available in either Hyderabad or Gurugram, India, and you'll be part of Google's gTech organization, which plays a crucial role in bringing Google's products and services to life. You'll work in a collaborative environment with various teams, including Product Management, Engineering, and Business Solutions.

This is an excellent opportunity for someone who combines technical expertise with customer service skills and wants to make a significant impact on Google's advertising products while working with a diverse, global team. The role offers the chance to work on complex technical challenges while directly influencing product improvements and customer success.