Technical Solutions Engineer II, Networking, Google Cloud

Google Cloud is a leading provider of cloud computing services, offering enterprise-grade solutions leveraging Google's cutting-edge technology.
Backend
Mid-Level Software Engineer
In-Person
6+ years of experience
Enterprise SaaS

Description For Technical Solutions Engineer II, Networking, Google Cloud

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. As a Technical Solutions Engineer II in Networking for Google Cloud, you will manage customer issues and provide level two support to other Support teams. You will troubleshoot technical issues for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. Your role involves making Google Cloud products easier to adopt and use by improving the product, tools, processes, and documentation. You will help drive business growth by recognizing and advocating for customer issues.

Key responsibilities include managing customer issues through accurate diagnosis and resolution, developing knowledge of Google's product technology and architectures, acting as a consultant and subject matter expert for internal stakeholders, understanding and advocating for customer needs, and working as part of a global team to ensure 24-hour customer support.

To be successful in this role, you should have a Bachelor's degree in a relevant field or equivalent experience, 6 years of experience in coding, system design, troubleshooting, and working with various technologies like Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP. Fluency in English is required for client relationship management.

This position offers the opportunity to work with cutting-edge cloud technology, solve complex technical challenges, and directly impact the success of Google Cloud customers. If you're passionate about cloud technology, customer support, and driving business growth through technical excellence, this role at Google Cloud could be an exciting next step in your career.

Last updated 13 days ago

Responsibilities For Technical Solutions Engineer II, Networking, Google Cloud

  • Manage the customer's issues through accurate diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high-quality production.
  • Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

Requirements For Technical Solutions Engineer II, Networking, Google Cloud

Java
Python
JavaScript
Go
Linux
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 6 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
  • 6 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • 6 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • Ability to communicate in English fluently to support client relationship management in this region.

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