Web Solutions Engineer, Support Tooling and Automation
Description For Web Solutions Engineer, Support Tooling and Automation
Google Cloud is seeking a Web Solutions Engineer for Support Tooling and Automation. This role requires a blend of technical aptitude and design skills to analyze problems and provide scalable solutions. The ideal candidate will have 4 years of experience in full-stack software development and system design, with expertise in front-end and back-end languages, as well as database technologies.
As a Web Solutions Engineer, you'll work closely with engineering teams to improve tools, understand customer and agent issues, and develop an in-depth understanding of Google's product technology. You'll be responsible for creating data pipelines, designing tooling for customers and support agents, and troubleshooting complex issues.
Google Cloud accelerates digital transformation for organizations worldwide, delivering enterprise-grade solutions leveraging cutting-edge technology. This role offers an opportunity to contribute to innovative solutions that solve critical business problems for customers across more than 200 countries and territories.
The position is based in either Bengaluru or Pune, India, and requires strong technical skills, including experience with languages like Java, Python, Go, and JavaScript, as well as familiarity with Linux/Unix and various Internet technologies. Join Google's diverse and inclusive team, where your contributions will have a significant impact on global cloud solutions.
Responsibilities For Web Solutions Engineer, Support Tooling and Automation
- Work closely with engineering teams to improve our tools
- Understand customer and agent issues and advocate for their needs with cross-functional teams like Software Engineering
- Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis
- Ingest and create data pipelines from upstream systems providing data availability and reporting for stakeholders
- Design and develop tooling for our customers and support agents
Requirements For Web Solutions Engineer, Support Tooling and Automation
- Bachelor's degree in Computer Science, Electrical Engineering, Math or related quantitative field, or equivalent practical experience in software development
- 4 years of experience in full-stack software development and system design
- Experience with front end languages (e.g., JavaScript or TypeScript)
- Experience with backend languages (e.g., Java, Python, or Go)
- Experience working with database technologies (e.g., SQL, NoSQL)
