Implementation Engineer
Description For Implementation Engineer
Harbor is seeking an Implementation Engineer to join their Legal Technology + Operations practice. This role combines technical expertise with client-facing responsibilities, focusing on implementing Intapp solutions for legal industry clients. The position offers the flexibility of remote work from the US, UK, Australia, or Canada.
The role requires a unique blend of technical prowess and client management skills. You'll be responsible for complex software implementations, including cloud migrations, database management, and system integrations. The ideal candidate will have 2-5 years of experience in legal tech implementations, strong SQL expertise, and the ability to lead projects independently.
As an Implementation Engineer, you'll work with cutting-edge technologies including REST APIs, cloud services, and various integration platforms. The position offers the opportunity to work with a global team of 800+ professionals at Harbor, a leading provider of expert services in legal technology and operations.
Key technical aspects include working with SQL Server, REST APIs, cloud migrations, and various integration tools like Dell Boomi and Azure Data Factory. You'll be responsible for maintaining high billable hours (80-90%) while ensuring excellent client satisfaction through successful software implementations.
This role is perfect for someone who enjoys both technical challenges and client interaction, offering the opportunity to work with enterprise-level solutions in the legal technology sector. The position provides a chance to shape the future of legal operations technology while working with a respected industry leader.
Responsibilities For Implementation Engineer
- Assess client needs and install/implement industry-standard legal systems and enterprise solutions
- Provide leadership to team members
- Act as escalation point for complex situations
- Perform upgrades to production systems
- Migrate on-premises solutions to Cloud using REST services
- Write reports using SQL and cloud-based reporting solutions
- Own end-to-end implementation of software products and services
- Manage client communication and expectations
- Develop and implement integrations with various systems including AD, SQL Server, APIs
- Provision Boomi ATOMS and troubleshoot on-prem resource access
- Maintain 80-90% time on client-billable projects
Requirements For Implementation Engineer
- Four-year degree in relevant field or equivalent experience
- 2-5 years experience in customer-facing software implementation role in legal services
- Experience writing Microsoft SQL Server queries
- Solid understanding of relational database structure
- Expert proficiency with Microsoft SQL scripting language
- Problem solving and customer-focus skills
- Communication and collaboration abilities
