Help Scout is seeking an ML Engineer to join their remote team and contribute to building AI-powered platforms for customer service experiences. The role involves developing and implementing practical ML solutions, working with LLMs and Generative AI, and collaborating with various stakeholders. Key responsibilities include building AI-powered services, maintaining workflows for data gathering and model training, and making data-driven improvements. The ideal candidate should have expertise in ML techniques, strong communication skills, and a passion for solving real-world challenges. Help Scout offers a competitive salary range of $162,000-$187,000 and various perks and benefits to support employees and their families. The company values work-life balance, diversity, and inclusion, and is committed to making a positive impact as a Certified B Corporation.