ML Engineer
Description For ML Engineer
Help Scout is seeking an ML Engineer to join their remote team and contribute to building AI-powered platforms for customer service experiences. The role involves developing and implementing practical ML solutions, working with LLMs and Generative AI, and collaborating with various stakeholders. Key responsibilities include building AI-powered services, maintaining workflows for data gathering and model training, and making data-driven improvements. The ideal candidate should have expertise in ML techniques, strong communication skills, and a passion for solving real-world challenges. Help Scout offers a competitive salary range of $162,000-$187,000 and various perks and benefits to support employees and their families. The company values work-life balance, diversity, and inclusion, and is committed to making a positive impact as a Certified B Corporation.
Responsibilities For ML Engineer
- Build best-in-class AI-powered services from the ground up
- Craft and maintain workflows for data gathering, model training, and evaluation
- Act as a source of knowledge about ML techniques for the team
- Develop key metrics to inform decisions on solution viability and success
- Advocate for smaller, incremental changes and rapid delivery
- Stay up-to-date with advancements in ML technologies and suggest applications
- Collaborate with Product Managers, Designers, and other Engineers
Requirements For ML Engineer
- Highly skilled, hands-on engineer with a focus on practical ML solutions
- Expertise and experience with LLMs and Generative AI
- Practical experience with ML techniques for search and retrieval
- Strong communication skills and excellent command of written and spoken English
- Ability to balance business and customer needs with agile delivery of scalable code
- Willingness to learn Kotlin (production systems are developed in Kotlin)
Benefits For ML Engineer
- Healthcare coverage
- Wellness resources
- Remote work
- Competitive salary
