Forward Deployed Engineer

Hiya is a pioneering voice communication company that's transforming how businesses and customers connect through their Voice Intelligence Platform. As a Forward Deployed Engineer, you'll be at the intersection of engineering and customer success, working with major telecom carriers across Europe. This role combines technical expertise with customer-facing responsibilities, requiring someone who can translate complex technical concepts into actionable solutions.

The position involves owning end-to-end technical design and delivery of partner integrations, primarily with telecom carriers. You'll work closely with Business Development and Account teams to scope solutions, while serving as the technical lead in customer conversations. The role requires expertise in building tooling, working with data, and understanding complex systems architecture.

This is an excellent opportunity for someone who thrives in ambiguous environments and enjoys both technical problem-solving and customer interaction. The company offers a comprehensive benefits package including medical insurance, equity, and professional development opportunities. Based in London with a hybrid work arrangement, you'll be part of a team that serves over 500 million users worldwide and partners with major telecommunications companies.

The ideal candidate should have experience in solution architecture or technical program management, strong SQL skills, and familiarity with functional programming (particularly Scala). You'll be working in a high-stakes deployment environment, making critical decisions that affect millions of users while helping shape the future of voice communication security and productivity.