Senior Support Engineer (3rd Line), M365/Azure

Join a thriving UK-based Managed Service Provider as a Senior Support Engineer, working remotely from South Africa. This role represents an exciting opportunity to be part of a Microsoft-centric business supporting UK enterprises. The position combines technical expertise with leadership responsibilities, focusing on Microsoft cloud services, modern security products, networking, and storage.

As a Senior Support Engineer, you'll play a crucial role in bridging support and engineering teams while handling complex technical challenges. The role involves managing sophisticated support requests, mentoring team members, and contributing to professional services delivery. You'll work within a web-based ticketing system, handling customer communications via email and phone, while focusing on more complex support scenarios.

The ideal candidate will bring extensive experience across multiple IT domains, with particular emphasis on Microsoft cloud services. You'll need strong problem-solving abilities, excellent communication skills, and the capability to lead and mentor others. The position requires mandatory certifications including Microsoft AZ-104 and MS-900, along with comprehensive knowledge of networking, cybersecurity, virtualization, and various infrastructure technologies.

Working from home as part of a distributed team across the UK and South Africa, you'll enjoy a collaborative environment with opportunities for professional growth. The role includes participation in on-call rotations with additional compensation for weekend coverage. This position offers an excellent opportunity for an experienced IT professional looking to advance their career in a stable, growing organization while maintaining work-life balance through remote work arrangements.

The company provides a supportive environment focused on employee development, offering training opportunities and the chance to work with cutting-edge technologies. With a diverse portfolio of UK clients, including well-known brands, you'll have the opportunity to work on varied and challenging projects while contributing to the company's continuous improvement initiatives.