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Application Support Engineer

A global bank with a strong European base, serving around 38 million customers and corporate clients in over 40 countries.
$105,000 - $130,000
DevOps
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Finance

Job Description

ING, a global banking leader with a strong European foundation, is seeking an Application Support Engineer for their Tech Americas division in New York. This role sits within the Stream Aligned Team, focusing on supporting Americas Wholesale Banking business, including Financial Markets, Lending & Capital Markets. The position offers a hybrid work model, combining the flexibility of remote work with in-office collaboration.

The role demands a unique blend of technical expertise and financial market knowledge, particularly in derivatives and risk management. As an Application Support Engineer, you'll be responsible for incident management, level-2 support, and automation of various processes. You'll work with a global team across Amsterdam, London, Brussels, New York, and Singapore, directly supporting traders and risk managers.

The ideal candidate should possess strong technical skills in SQL, Python, and various DevOps tools, combined with a solid understanding of financial instruments and market risk. The position offers competitive compensation ($105,000-$130,000) and comprehensive benefits, including health coverage, 401k, and various lifestyle benefits.

ING provides an inclusive, supportive environment where individuality is celebrated and innovation is encouraged. The company's culture emphasizes personal growth, offering opportunities to work on cutting-edge solutions while collaborating with diverse, talented professionals worldwide. This role presents an excellent opportunity for someone looking to combine financial market expertise with technical skills in a global banking environment.

Last updated 13 days ago

Responsibilities For Application Support Engineer

  • Perform incident and problem management activities including root cause analysis
  • Provide level-2 support in deploying and running applications/stack in production
  • Participate in on-call rotation
  • Automate testing of features, performance, and security
  • Perform data improvement by configuring products, reports and processes
  • Build and maintain tooling and scripts to automate tasks
  • Perform Functional testing and Change Management activities
  • Communicate with users across global locations
  • Occasional travel to Amsterdam/Brussels

Requirements For Application Support Engineer

Python
  • Financial knowledge on interest rate and FX derivatives valuation
  • Market risk modeling experience (Greeks and VaR)
  • Advanced knowledge of MS SQL Server and Transact-SQL
  • Advanced knowledge of interest rates derivatives valuation
  • Comfortable with Excel
  • Experience with ServiceNow, Confluence, Azure DevOps (plus)
  • IT Service Management / ITIL processes knowledge (plus)
  • Scripting knowledge in Powershell, Python, bash (strong plus)
  • Strong team player with cross-functional capabilities
  • Experience in multicultural environment
  • Proactive attitude

Benefits For Application Support Engineer

Medical Insurance
401k
Vision Insurance
Dental Insurance
Parental Leave
  • Comprehensive health benefits
  • Generous 401k savings plan
  • Competitive PTO
  • Adoption, surrogacy, and fertility services
  • Student debt assistance
  • Commuting subsidies
  • Fitness subsidies