Implementation Engineer

Intercom is seeking an experienced Implementation Engineer to join their team. In this role, you will be responsible for assisting customers with the technical aspect of Intercom Implementation, which may include migrating their customer support operations from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented meet customers' needs.

Key responsibilities include:

• Serving as the primary technical contact for customers implementing Intercom
• Conducting detailed discovery sessions with customers
• Analyzing existing support processes and workflows
• Configuring and customizing the Intercom platform
• Developing implementation plans and setting clear expectations
• Collaborating with internal teams to address challenges
• Developing data migration strategies and performing migrations
• Conducting training sessions and workshops
• Providing ongoing support and troubleshooting assistance

Required skills:

• Bachelor's degree in a relevant field or equivalent practical experience
• Deep understanding of customer support processes and workflows
• Experience in customer support system implementation or engineering roles
• Knowledge of RESTful APIs using JSON
• Experience with data conversion and migration
• Strong technical proficiency and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to handle multiple projects and prioritize tasks effectively

Intercom offers a competitive salary, meaningful equity, comprehensive medical, dental, and vision coverage, open vacation policy, 401k plan & match, and various other benefits. The company has a hybrid working policy, expecting employees to be in the office at least two days per week.

Join Intercom on their mission to redefine customer service and make internet business personal!