Staff Product Engineer

Intercom, a leading AI Customer Service company, is seeking a Staff Product Engineer to join their team in Dublin, Ireland. This is an exciting opportunity to work on a platform that serves nearly 30,000 global businesses, helping them deliver exceptional customer experiences through their advanced AI agent Fin and comprehensive Helpdesk solution.

As a Staff Engineer, you'll play a crucial leadership role within the engineering organization, working on both back-end and front-end systems. You'll collaborate closely with cross-functional teams including designers, product managers, researchers, and data analysts. The role combines hands-on development with technical leadership, requiring you to mentor other engineers and partner with Engineering Managers to shape technical strategy.

The ideal candidate brings 7+ years of software engineering experience, with at least 2 years in a technical leadership position. You should have deep expertise in high-level programming languages and distributed systems, along with a proven track record of delivering value to customers. Experience building exciting SaaS products and working in collaborative, cross-functional environments is essential.

Intercom offers an attractive hybrid working model requiring two days per week in the office, comprehensive benefits including health insurance and equity, and a strong engineering culture focused on continuous deployment and technical excellence. Join a company that values pragmatic engineering, product strategy, and is setting new standards in customer service through innovative AI solutions.