Staff Engineer

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. Our mission is to transform business-customer interactions through AI, providing instant and exceptional service while maximizing support agent productivity. We serve over 25,000 businesses, facilitating millions of customer interactions monthly.

As a Staff Engineer at Intercom, you'll be a technical leader and strong contributor to our engineering organization. You'll work on both back-end and front-end systems, collaborating closely with cross-functional teams. Your role involves coaching other engineers, partnering with Engineering Managers on technical strategy, and contributing to all phases of software development.

Key responsibilities include:

• Contributing to technical architecture as we scale
• Balancing agility with scalability and availability
• Active involvement in hiring and mentoring
• Raising the bar for technical standards and operational excellence

We're looking for someone with:

• Experience building exciting SaaS products
• Deep knowledge of a high-level programming language
• Experience with distributed systems
• 2+ years as a primary technical team leader
• Strong collaboration skills and product strategy sense

At Intercom, we offer competitive salaries, equity, and excellent benefits. We have a hybrid working policy, expecting employees in the office at least two days per week. We value diversity and maintain an open, accepting culture focused on our core values and achieving our goals.

Join us in our mission to redefine customer service and make internet business personal!