Staff Product Engineer

Intercom, a leading AI Customer Service company, is seeking a Staff Product Engineer to join their team in London. This role presents an exciting opportunity to work on their AI agent Fin and Helpdesk solution, serving nearly 30,000 global businesses. As a Staff Engineer, you'll be both a technical leader and hands-on contributor, working across the full stack while mentoring other engineers.

The position requires expertise in distributed systems and high-level programming languages, with a focus on building scalable solutions that serve Intercom's growing customer base. You'll be instrumental in shaping technical architecture, maintaining high standards for performance and reliability, and collaborating closely with cross-functional teams including designers, product managers, and researchers.

The ideal candidate brings 7+ years of software engineering experience, including 2+ years in technical leadership. You'll thrive in an environment that values both technical excellence and product strategy, working in a hybrid model with 2 days per week in office. Intercom offers comprehensive benefits including equity, health insurance, pension matching, and flexible PTO.

This role is perfect for experienced engineers who want to make a significant impact at scale, working with cutting-edge AI technology while helping shape the future of customer service. You'll be joining a company known for its strong engineering culture, continuous deployment practices, and commitment to delivering incredible value to customers.