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Application Support Engineer III

JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Jersey City, NJ, USA
$114,000 - $155,000
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Finance · Enterprise SaaS

Description For Application Support Engineer III

JPMorgan Chase is seeking an Application Support Engineer III to join their LRI Application Support team. This role combines technical expertise with operational excellence to maintain and improve critical application systems.

As an Application Support Engineer III, you'll be responsible for ensuring the smooth operation of production systems while contributing to automation and efficiency improvements. The role involves monitoring system health, responding to incidents, and working collaboratively across teams to resolve technical challenges. You'll use both creative and critical thinking skills to maintain applications crucial to the firm's daily operations.

The position offers exposure to various aspects of software development, testing, deployment, and maintenance, while following production lifecycle methodologies and risk guidelines. You'll work with modern technologies including cloud platforms, monitoring tools, and containerization solutions.

Key responsibilities include system health monitoring, process automation, incident response through on-call rotations, and proactive issue resolution through log analysis. You'll also contribute to documentation and support deployment processes.

The ideal candidate should have a bachelor's degree in Computer Science or related field, strong problem-solving abilities, and experience with Linux/Unix systems. Knowledge of cloud platforms, monitoring tools, and development practices is essential. The role requires excellent communication skills and a dedication to continuous learning.

JPMorgan Chase offers a comprehensive benefits package including health care coverage, retirement plans, tuition reimbursement, and mental health support. The company values diversity and inclusion, maintaining an equal opportunity workplace where all talents are recognized and developed.

This role presents an excellent opportunity for professional growth within a leading financial institution, working with cutting-edge technologies while contributing to critical business operations. You'll be part of a collaborative team environment that encourages innovation and continuous improvement.

The position is based in Jersey City, NJ, with a competitive salary range of $114,000-$155,000, reflecting the role's importance and the candidate's experience level. Join a team that values both technical expertise and professional development, offering multiple pathways for career growth within the organization.

Last updated a month ago

Responsibilities For Application Support Engineer III

  • Monitor and maintain the health and performance of production systems
  • Automate repetitive tasks and processes to enhance efficiency
  • Participate in on-call rotations to respond to incidents and ensure system uptime
  • Analyze system metrics and logs to identify and resolve issues proactively
  • Contribute to the development and maintenance of documentation and run-books
  • Support the deployment and release processes to ensure smooth transitions

Requirements For Application Support Engineer III

Linux
Kubernetes
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
  • Basic knowledge of application development
  • Basic understanding of Linux/Unix systems and networking concepts
  • Ability to investigate and triage production issues
  • Familiarity with cloud platforms such as AWS, Google Cloud, or Azure
  • Working knowledge of development toolset and deploy software
  • Knowledge of monitoring tools and practices (e.g., Prometheus, Grafana, Nagios, Dynatrace)
  • Strong problem-solving skills and attention to detail
  • Excellent communication and collaboration skills
  • Eagerness to learn and adapt to new technologies and methodologies

Benefits For Application Support Engineer III

Medical Insurance
Dental Insurance
Vision Insurance
401k
Mental Health Assistance
Education Budget
Parental Leave
  • Health care coverage
  • On-site health and wellness centers
  • Retirement savings plan
  • Backup childcare
  • Tuition reimbursement
  • Mental health support
  • Financial coaching

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