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Customer Success Engineer

KrakenFlex is a technology company focused on creating a smart, sustainable energy system, powering innovative global developments in energy.
Backend
Mid-Level Software Engineer
Hybrid
3+ years of experience
Energy · Enterprise SaaS
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Description For Customer Success Engineer

KrakenFlex is a technology company at the forefront of creating a smart, sustainable energy system. As a Customer Success Engineer, you'll play a crucial role in delivering value to customers through problem-solving, technical support, and collaboration with various teams. You'll address product-related queries, analyze customer needs, provide training, and work on automating tasks to improve customer experience. This role requires a blend of technical expertise and strong communication skills, as you'll be interfacing with both technical and non-technical stakeholders. You'll be part of an agile development environment, contributing to system design, test-driven development, and operations. The ideal candidate should have a keen interest in learning about the electricity system and how grid-scale batteries contribute to network stability. KrakenFlex offers a unique culture that values autonomy, quick learning, and innovation. While specific salary details are not provided, the company emphasizes matching experience with appropriate compensation and offers various perks to its employees. This is an excellent opportunity for someone passionate about technology and sustainable energy to make a significant impact in shaping a better, more sustainable future.

Last updated 8 months ago

Responsibilities For Customer Success Engineer

  • Address product-related queries from customers
  • Provide analysis of customers' needs
  • Train customers to use KrakenFlex products
  • Identify solutions and automate manual tasks
  • Work closely with various teams
  • Provide technical expertise for customers
  • Visit customer offices when necessary
  • Report on product performance and provide feedback

Requirements For Customer Success Engineer

Python
JavaScript
  • Problem solving and analytical skills
  • Experience driving technical conversations
  • Excellent verbal and written communication skills
  • Ability to work in a collaborative, agile environment
  • Ability to multitask in a fast-paced environment
  • Interest in learning about the electricity system
  • Keen eye for detail

Benefits For Customer Success Engineer

Medical Insurance
Dental Insurance
Vision Insurance
  • Competitive salary (not specified)
  • Unique company culture
  • Autonomy
  • Various perks (details not specified)

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