Support Engineer (Europe)

Lago is seeking a Support Engineer to join their Product team. This backend engineering role focuses on production-grade problem solving for real users, acting as the technical first responder for product and infrastructure issues.

The role bridges user success and product reliability, combining engineering, investigation, and maintenance responsibilities. You'll be writing code, reviewing logs, running local instances, reading database states, and helping move the product forward through real-world use.

Lago is the leading open-source billing platform, empowering businesses to build flexible pricing models and scale with confidence. With over $22 million in funding and 7,000+ GitHub stars, they serve next-gen companies like Mistral.ai, Together.ai, Groq, and Laravel.

The team values excellence, ambition, and accountability. They encourage fast experimentation while maintaining high standards for learning and improvement. The environment is perfect for those excited by challenges and eager to grow with a high-performing, supportive team.

Key Responsibilities:

• Debug and resolve complex support cases for production environments
• Reproduce issues locally and implement code fixes
• Contribute to the Lago codebase (Ruby, PostgreSQL, Sidekiq)
• Develop internal tools and improve support workflows
• Enhance system resilience based on user feedback
• Maintain documentation and postmortem processes
• Collaborate with Product and Engineering teams

Benefits include:

• Competitive salary and stock options
• Opportunity to shape the future of fintech
• Work with top-tier talent
• Direct impact on product development
• European time zone flexibility