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IT Operations Engineer

Litify is a trailblazer in legal technology, delivering an all-in-one legal operating solution that empowers law firms and legal departments.
$80,000 - $95,000
DevOps
Mid-Level Software Engineer
In-Person
101 - 500 Employees
2+ years of experience
Enterprise SaaS
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Description For IT Operations Engineer

At Litify, we're revolutionizing the Legal industry by being the platform powering legal's top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Litify is looking for a hands-on IT Operations Specialist to join our team. This person will be responsible for daily operations of our New York headquarters, including support of remote and in-person end users through our ticketing system, setting up AV for large company All Hands events, conference room support and office networking troubleshooting. As a qualified candidate, you should have a strong technical background, strong customer service experience, problem-solving skills, and the ability to bring a can-do attitude to achieve specific goals.

Key Responsibilities:

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Own projects, solutions, and key responsibilities within larger business initiatives
  • Handle business-critical IT tasks and systems
  • Maintain and support Zoom Rooms and A/V hardware; provide technical A/V support for virtual and on-site events
  • Assist in managing IT assets using Asset Management tools
  • Onboard new employees and orient them with Litify's systems, applications, and IT policies
  • Contribute to IT support documentation
  • Complete project-based work that contributes to team objectives

Qualifications:

  • 2+ years of professional IT or equivalent experience
  • Experience in organizations with 100+ end users
  • Strong verbal and written communication skills
  • Experience with various IT tools and systems (Okta, Kandji, Intune, G-Suite, Mimecast, 1Password, Zoom, Slack, Salesforce, Office 365 is a plus)
  • Ability to install, upgrade, and maintain Mac and Windows hardware
  • Ability to configure MDM for mobile devices
  • Strong problem-solving skills and ability to learn quickly
  • Strong focus on customer service and user experience
  • Willingness to travel occasionally and support out of standard hours needs
  • Ability to troubleshoot in-office and remote network environments

This is an onsite position based out of our New York office with the requirement to work from the office 5 days a week.

Last updated 9 months ago

Responsibilities For IT Operations Engineer

  • Maintain essential IT operations
  • Own projects and solutions within larger business initiatives
  • Handle business-critical IT tasks and systems
  • Maintain and support Zoom Rooms and A/V hardware
  • Manage IT assets
  • Onboard new employees
  • Contribute to IT support documentation
  • Complete project-based work

Requirements For IT Operations Engineer

Linux
MySQL
  • 2+ years of professional IT or equivalent experience
  • Experience in organizations with 100+ end users
  • Strong verbal and written communication skills
  • Experience with IT tools (Okta, Kandji, Intune, G-Suite, etc.)
  • Ability to install, upgrade, and maintain Mac and Windows hardware
  • Ability to configure MDM for mobile devices
  • Strong problem-solving skills
  • Customer service focus
  • Willingness to travel occasionally

Interested in this job?