NOC Engineer II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

As a NOC Engineer II at LivePerson, you'll join a digital revolution and work on one of the biggest OpenStack cloud services in the world. The Network Operations Center (NOC) is responsible for monitoring LivePerson services across 6 data centers worldwide, managing ~6K servers that serve ~10K customers with millions of visitors and thousands of real-time engagements.

Your responsibilities will include:

• Monitoring LivePerson services and servers, handling incidents quickly and professionally
• Triggering operational procedures for various types of production incidents
• Troubleshooting production incidents
• Managing internal incident notifications
• Interacting with the LivePerson Support division
• Actively participating in customer-affecting incidents

Requirements:

• At least one year of experience in a similar role (1.5-2 years is a big advantage)
• Ability to work in shifts, including weekends and holidays
• Excellent verbal and writing skills in English
• Multitasking skills and ability to handle stressful situations
• GCP background / experience operating in a Linux environment
• Familiarity with networking concepts

Benefits include health insurance (medical, dental, and vision), 28 vacation days, tuition reimbursement, and food vouchers.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. We're proud to be recognized by Fast Company, Newsweek, and BuiltIn as a top innovative, beloved, and remote-friendly workplace.

Join us in shaping the future of enterprise conversations and AI-powered customer experiences!