Search Engineer, Technical Support (Government Sector)

Lucidworks is seeking a Search Engineer for their Technical Support team, specifically focusing on government sector clients. This role combines technical expertise in search technologies with customer support responsibilities, making it an ideal position for engineers who enjoy both technical problem-solving and client interaction.

The position requires a unique blend of technical knowledge and customer service skills, with a focus on Apache Lucene/Solr technologies. The successful candidate will be responsible for supporting U.S. government customers, troubleshooting complex search issues, and working with various internal teams to ensure optimal product performance and customer satisfaction.

Key technical aspects include working with Apache Lucene/Solr, cloud platforms (GCP, Azure, AWS), and Kubernetes, along with programming in Java and various scripting languages. The role involves hands-on technical work while maintaining strong communication with both technical and non-technical stakeholders.

The company offers a competitive salary range of $88,500 - $121,500, along with comprehensive benefits including medical, dental, and vision coverage, variable bonus opportunities, and generous PTO. This is a remote position open to US-based candidates in Mountain or Pacific time zones, requiring participation in weekend on-call rotations.

Lucidworks stands out as a leader in digital transformation, serving major clients like American Airlines, Lenovo, and Cisco Systems. They emphasize diversity and inclusion, offering an equal opportunity workplace. The role provides an excellent opportunity to work with cutting-edge search technology while making a significant impact on government sector applications.

The position requires US citizenship due to government contracts and combines the excitement of a fast-paced, high-growth environment with the stability of working with government clients. It's an ideal role for someone who wants to blend technical expertise with customer support excellence while working for a company at the forefront of search and browse technology.