Senior Operations Support Systems Engineer
Description For Senior Operations Support Systems Engineer
Megaport, a global leader in Network as a Service (NaaS), is seeking an experienced hands-on OSS and operations automation engineer for the role of Senior Operations Support Systems Engineer. This position is crucial for implementing the Network Management and Service Management system, creating synergies with existing tools, and developing automation for day-to-day work.
The ideal candidate will have 6+ years of relevant experience, be bilingual in Spanish and English, and possess extensive knowledge in telecommunication networks, cloud platforms, and OSS/BSS tools. Key responsibilities include analyzing business requirements, architecting solutions, owning deployment processes, and maintaining infrastructure and applications.
The role requires strong technical skills in areas such as Python coding, system integration, and experience with databases like IBM DB2, PostgreSQL, and MySQL. The successful candidate will work closely with front-line support, customer and network operations engineering teams to drive improvements in operations tools and automation strategies.
Megaport offers a collaborative, supportive, and fun work environment with a team of globally-positioned industry experts. The company culture emphasizes customer-centricity, adaptability, and a commitment to shared values. Benefits include competitive compensation packages, flexible working environments, birthday leave, and a generous study and training program.
This is an office-based role in Mexico City, offering an exciting opportunity to lead the journey of developing critical capabilities for Megaport's operations.
Responsibilities For Senior Operations Support Systems Engineer
- Analyze business requirements and prepare effective solutions
- Work with internal technology teams to architect solutions
- Present solutions to Business Unit managers and execs for sign-off
- Own the deployment of agreed solutions
- Design, implement and maintain infrastructure and applications
- Design and implement integrations between new and existing systems
- Ensure all systems are monitored and alert when failures occur
- Maintain design and specification documentation
- Develop test strategies and procedures for OSS & BSS work
- Provide upgrades to processes and integrate third-party products
- Perform troubleshooting and resolve issues in the OSS & BSS platform
- Provide periodic progress reports for management
Requirements For Senior Operations Support Systems Engineer
- Must be bilingual in Spanish and English
- 6+ years of relevant experience
- Knowledge of telecommunication networks and cloud platforms
- Experience in Telemetry, SNMP & MIBs
- Extensive experience in designing, implementation and maintenance of OSS and BSS tools
- Experience in integrating systems and automating operations at scale
- Experience in Network Management Systems
- Experience with databases such as IBM DB2, PostgreSQL and MySQL
- Experience and good working knowledge of Linux operating systems
- Advanced Python coding experience
- System Integration experience
- Experience with config management and infrastructure as code tools
- Comfortable taking part in an agile development process
- Excellent verbal and written communication skills
Benefits For Senior Operations Support Systems Engineer
- Competitive Compensation Packages
- Flexible working environments
- Birthday Leave
- Generous study and training program + 5 days paid study leave
- Additional Leave via Purchased Annual Leave Scheme
- Health and Wellness Program
