Executive Support Engineer

As an Executive Support Engineer at Meta, you will provide exceptional technical and operational support to all of Meta's Executive population, including C-suite and board of directors. Your focus will be on developing, implementing, and supporting cutting-edge technology solutions while maintaining the highest level of reliability to ensure seamless operations for Meta's executive population. You must maintain confidentiality and discretion when dealing with activities related to Executive Operations. Additionally, you will train and mentor team members to ensure they are equipped with the necessary knowledge and skills to excel in their roles.

Key responsibilities include:

• Proactively identify, plan, and execute projects to enhance executive support operations and improve customer experience
• Manage crisis escalations by collaborating with cross-functional partners to resolve complex issues
• Engage with industry partners to enhance the user experience of third-party applications for Meta's Executive population
• Contribute to documentation related to Executive support operations
• Work on tooling and automation projects benefiting Meta's customers and Enterprise Engineering organization
• Showcase deep understanding of VR/AR/MR hardware and AI technologies to support C Suite demos and product teams
• Train and mentor team members to enhance their skills and knowledge

Requirements:

• Strong written and verbal communication skills
• Ability to work independently and prioritize tasks effectively
• Strong interpersonal skills and ability to build relationships with executive-level employees
• Experience working with cross-functional partners
• Expertise in various operating systems, system administrator tools, and enterprise-level network services
• Bachelor's Degree or equivalent of 7+ years of IT support experience

Preferred qualifications include experience with security protocols, coding languages, Audio/Video conferencing software & hardware, crisis management, SaaS applications administration, project management, and VR/AR/MR hardware.

Join Meta to shape the future of social technology beyond the constraints of screens, distance, and even the rules of physics.