Azure ACE Engineer II

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP focused on Strategic Azure Customers. We are customer-obsessed problem-solvers who orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and customer empowerment.

As an Azure ACE Engineer II, you'll be the primary engineering contact accountable for customer support experience on Azure. You'll work with Customer Success Account Managers, Cloud Solution Architects, and Technical Support Engineers to resolve critical issues and support key customer projects.

Key Responsibilities:

• Drive resolution of critical and complex problems
• Support key customer projects on Azure
• Be the voice of the customer within Azure
• Conduct in-depth root cause analysis
• Partner with product teams and stakeholders
• Handle critical escalations and provide technical guidance
• Drive improvements based on customer feedback

The role offers:

• Flexible work arrangement (up to 50% work from home)
• Opportunity to work with cutting-edge cloud technologies
• Collaboration with global teams
• Focus on customer success and innovation
• Comprehensive benefits package including healthcare, education resources, and investment options

This is an excellent opportunity for a technical professional passionate about cloud computing, customer success, and problem-solving to join Microsoft's Azure team and make a significant impact on strategic customer relationships.