Azure Advanced Cloud Engineer II– Customer Focused

Microsoft's Azure Customer Experience (CXP) team is seeking an Azure Advanced Cloud Engineer II to join their dynamic cloud engineering support organization. This role combines technical expertise with customer-facing responsibilities, focusing on delivering world-class engineering-led support experience for Azure customers. The position offers up to 100% remote work flexibility and involves being the primary support contact for resolving complex Azure-related challenges.

The role requires deep technical knowledge in cloud computing, particularly Azure services, including IaaS, PaaS, and various monitoring technologies. You'll work at the intersection of customer support and engineering, driving resolution for critical problems while acting as the voice of the customer within Azure to improve platform and support services.

As part of Microsoft's mission to empower every person and organization globally, you'll collaborate with field teams, including Customer Success Account Managers, Cloud Solution Architects, and Support Escalation Engineers. The position offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge cloud technologies while directly impacting customer success.

The ideal candidate combines technical proficiency with strong communication skills, demonstrating both customer obsession and a growth mindset. You'll be part of a team that values diversity, inclusion, and empowerment, working in an environment that encourages authentic self-expression and career development.