Azure Customer Engineer

Microsoft's Azure Customer Engineering (ACE) team is seeking an Azure Customer Engineer to join their fast-growing organization within Azure Engineering. As an ACE, you'll be the primary support and engineering contact responsible for customer Azure support experience, driving resolution of complex problems and supporting key customer projects.

The role involves working closely with field teams and Azure engineering teams on proactive customer engagement, strategic project execution, and critical problem resolution. You'll own project-level Azure issues, lead support for critical workloads, and drive timely root cause analysis to prevent future issues.

Key responsibilities include:

• Understanding and supporting customer solutions and workloads on Azure
• Leading Azure Support to mitigate critical issues in a 24x7x365 environment
• Owning support cases end-to-end and delivering excellent customer support
• Driving product feedback and feature requests to improve Azure resiliency
• Engaging with engineering teams to champion customer needs

The ideal candidate will have strong technical skills in cloud computing, particularly in areas like IaaS, PaaS, data platforms, and automation languages. You should be customer-obsessed, have excellent communication skills, and thrive in a fast-paced environment.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, savings and investments, parental leave, generous time off, and giving programs. The company is committed to diversity and inclusion, providing equal opportunities for all qualified applicants.

This role requires passing Microsoft Cloud background check and US citizenship verification due to government customer requirements. The position involves up to 50% work from home and 0-25% travel.