Customer Experience Engineer - Azure CXP

Microsoft's Azure Customer Experience (CXP) team is seeking a Customer Experience Engineer to join their ACES Strategic team. This role focuses on supporting strategic Azure customers through incident management, problem resolution, and technical support. As a customer-focused Advanced Cloud Engineer, you'll be the primary engineering contact for customer support experience on Azure, working with various teams to resolve complex technical issues and enhance customer satisfaction.

The position involves working with cloud computing technologies, particularly Azure services including IaaS, PaaS, and various monitoring solutions. You'll be responsible for troubleshooting enterprise-level applications, managing critical incidents, and serving as a bridge between customers and product teams. The role requires strong technical skills in cloud technologies, excellent communication abilities, and a customer-obsessed mindset.

This is a hybrid position offering up to 50% work from home flexibility, based in Dublin, Ireland. The role includes being part of Microsoft's mission to empower every person and organization globally, working in an inclusive environment that values diversity and growth mindset. You'll be part of a team that's essential to Azure's success, helping turn cloud customers into fans through world-class engineering-led support.

Key aspects include incident management, technical problem solving, customer advocacy, and collaboration with multiple teams including Customer Success Account Managers, Cloud Solution Architects, and Azure engineering. The position offers comprehensive benefits including healthcare, educational resources, parental leave, and various professional development opportunities.

This role is perfect for someone who combines technical expertise with customer service excellence, has experience in cloud technologies, and is passionate about solving complex technical challenges while delivering exceptional customer experiences. The position requires passing Microsoft's cloud background check and offers the opportunity to work with cutting-edge cloud technologies while making a significant impact on customer success.