Customer Experience Engineering IC3

Microsoft's Azure Customer Experience (CXP) team is seeking a Customer Experience Engineer to join their ACES Strategic team (Advanced Cloud Engineering & Supportability). This role is crucial in ensuring Microsoft Cloud customers receive world-class support and engineering solutions.

As a Customer Experience Engineer, you'll be the primary engineering contact for customer support on Azure, working directly with strategic customers to resolve complex technical challenges. You'll collaborate with Customer Success Account Managers, Cloud Solution Architects, and Azure engineering teams to deliver exceptional customer experiences.

The position requires deep technical expertise in cloud technologies, including IaaS (Compute, Storage, Networking), PaaS services, and monitoring technologies. You'll be responsible for incident management, problem resolution, and driving technical improvements based on customer feedback.

This is a hybrid role offering up to 50% work from home flexibility. The ideal candidate will bring 8+ years of technology industry experience, strong troubleshooting skills, and a passion for customer success. You'll be part of a global team that's committed to turning Microsoft Cloud customers into fans through engineering-led support excellence.

Key responsibilities include managing critical incidents, conducting root cause analysis, providing technical guidance on Azure solutions, and serving as the voice of the customer to product teams. The role offers opportunities to work with cutting-edge cloud technologies while making a direct impact on customer success.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, investment options, and generous parental leave. The company is committed to diversity and inclusion, providing an environment where employees can authentically contribute and achieve their career goals.