Intune Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization is seeking an Intune Technical Support Engineer to join their Customer Service & Support (CSS) team. This role involves owning, troubleshooting, and solving complex customer technical issues related to Intune and other Microsoft products. The position offers a flexible work arrangement with up to 50% work from home.

Key Responsibilities:

• Investigate and resolve complex customer technical issues
• Act as an advisor to customers, collaborating within and across teams
• Lead in building communities with peer delivery roles
• Share knowledge through readiness programs, technical coaching, and mentoring
• Engage with Microsoft Engineering/Supportability teams to investigate potential product defects
• Help develop automation techniques and diagnostic tools
• Drive Microsoft product improvements

Requirements:

• Hands-on experience in technical support, technical consulting, or information technology
• Experience in a global customer service environment resolving complex technical issues
• Sys-admin and Active Directory experience
• MDM knowledge, especially Intune
• SCCM-Config Manager experience or Cloud experience is a plus
• Proficiency in English and at least one of Italian, Spanish, German, or French

This role offers opportunities for career growth, skill development in problem-solving and collaboration, and deepening technical proficiency. The successful candidate will be part of Microsoft's mission to empower every person and organization on the planet to achieve more.