Principal Customer Experience Engineer

Microsoft's Azure Customer Reliability Engineering (CRE) team is seeking a Principal Customer Experience Engineer to join their innovative team. This role combines customer-first approach with engineering expertise to design end-to-end customer experiences.

The position involves working with Azure's core services and first-party services, requiring deep understanding of Azure Services and their interdependencies. You'll be responsible for improving customer experience on Azure, working directly with customers, support teams, and engineering teams to deliver critical, customer-facing features.

As a Principal Customer Experience Engineer, you'll:

• Analyze complex customer architectures to identify and resolve feature gaps
• Implement SRE practices to enhance platform reliability
• Drive customer resiliency improvements
• Collaborate with product teams on platform enhancements
• Lead customer experience improvements at scale

The role offers competitive compensation ($139,900 - $274,800 USD) and comprehensive benefits including healthcare, educational resources, and parental leave. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more.

Required qualifications include a Bachelor's degree in Computer Science or related field with 6+ years of technology industry experience. The ideal candidate will have customer-facing experience and strong knowledge of cloud technologies.

This hybrid role allows up to 50% work from home with 0-25% travel requirements. You'll be working in a collaborative environment alongside data scientists, experienced developers, and colleagues passionate about improving customer and platform experience.

The position offers growth opportunities, innovative challenges, and the chance to impact Azure's strategic direction. Join Microsoft's culture of inclusion, respect, and accountability while working on cutting-edge cloud technology solutions.