Security Customer Engineer

Microsoft's Customer Experience Engineering (CxE) CARE organization is seeking a Security Customer Engineer to join their mission of making the world a safer place. This role combines technical expertise with customer advocacy, focusing on delivering scalable, high-impact security solutions. As a Security Customer Engineer, you'll serve as a trusted advisor for Microsoft's strategic customers, leading proactive guidance and incident resolution across Microsoft's security product portfolio.

The position requires deep technical knowledge in security products like Microsoft Defender, Entra, Intune, and Sentinel, combined with strong customer-facing skills. You'll be working at the forefront of innovation, particularly with generative AI solutions like Microsoft Security CoPilot, helping security professionals respond to cyberthreats more effectively.

The role involves managing high-stakes situations, providing technical leadership, and driving customer success through engineering-led support. You'll be part of a globally dispersed team handling 24/7 operations, requiring both technical depth and excellent communication skills up to the CISO/Executive level.

Key aspects include troubleshooting complex security issues, collaborating with product teams, mentoring colleagues, and contributing to product improvement through customer feedback. The position offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge security technologies while making a significant impact on global cybersecurity.

This role is ideal for someone who combines technical expertise with strong interpersonal skills, thrives in high-pressure environments, and is passionate about customer success in the security domain. The position offers significant growth potential and the opportunity to work with Microsoft's most strategic customers while being at the forefront of security innovation.