Senior Azure ACE Engineer

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers.

Responsibilities:

• Utilize engineering tools, customer telemetry, and direct input to flag patterns of defects/signals in products or issues across customers.
• Synthesize feedback from customers and partners to identify and resolve feature and knowledge gaps.
• Conduct health checks to ensure customer environments are optimized and configured for deployment.
• Handle complex escalations on customer issues from support or field teams.
• Act as a voice of customers and provide input on business plans developed by relevant product and business groups.
• Partner with other teams to prioritize and drive resolutions of complex, high-impact customer issues.

Requirements:

• 10+ years of demonstrated IT experience supporting and troubleshooting enterprise-level, mission-critical applications.
• At least 2+ years of cloud experience.
• Excellent communication skills and ability to explain highly technical issues to varied audiences.
• Passion for customers and focus on delivering the right customer experience.
• Growth mindset and ability to learn new skills and technologies in a fast-paced environment.
• Understanding of cloud computing technologies, with hands-on experience in areas such as Core IaaS, Data Platform and Big Data, Azure PaaS Services, and Identity and Authentication.
• Experience in one or more automation languages (PowerShell, Python, C#, Open Source) is preferred.

Benefits:

• Industry-leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft is an equal opportunity employer and values diversity in the workplace.