Senior Customer Experience Engineer - App Services

Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Customer Experience Engineer for their ACES Strategic team (Advanced Cloud Engineering & Supportability). This role is crucial in ensuring Microsoft Cloud customers receive world-class support and engineering expertise.

As a Senior Customer Experience Engineer, you'll be the primary engineering contact for customer support experience on Azure. You'll work with strategic Azure customers, focusing on critical problem resolution, project support, and being the customer's voice within Azure. The role combines deep technical expertise with customer advocacy, requiring both strong engineering skills and excellent communication abilities.

The position offers a hybrid work environment, allowing up to 50% work from home, and involves 0-25% travel. You'll be part of a global engineering team that's customer-obsessed and focused on turning Microsoft Cloud customers into fans. The role requires expertise in cloud technologies, particularly Azure services, and the ability to handle complex technical challenges while maintaining strong customer relationships.

Key aspects of the role include incident management, problem resolution, customer support, and driving technical solutions across various Azure services. You'll work closely with Customer Success Account Managers, Cloud Solution Architects, and Azure engineering teams to deliver exceptional customer experiences.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, savings and investments opportunities, parental leave, and generous time off. The company is committed to diversity and inclusion, providing an environment where employees can authentically contribute and achieve their career goals.

This is an excellent opportunity for a technical professional who is passionate about cloud computing, customer success, and wants to make a significant impact in how enterprises utilize Microsoft's cloud technologies. The role combines technical depth with customer interaction, making it ideal for those who enjoy both solving complex problems and working directly with customers.