Senior Customer Experience Engineer - Networking

Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Customer Experience Engineer specializing in Networking to join their ACES Strategic team (Advanced Cloud Engineering & Supportability). This role is crucial in ensuring Microsoft Cloud customers receive world-class support and engineering solutions.

As a Customer Experience Engineer, you'll be the primary engineering contact responsible for customer support experience on Azure. You'll work with a diverse team of professionals, including Customer Success Account Managers, Cloud Solution Architects, and Technical Support Engineers, to resolve complex technical challenges and drive customer success.

The position offers a flexible work arrangement with up to 50% work from home opportunity and requires 0-25% travel. You'll be part of a global engineering team focused on Strategic Azure Customers, working to turn Microsoft Cloud customers into fans through exceptional service and technical expertise.

Key aspects of the role include:

• Driving resolution of critical and complex problems
• Supporting key customer projects on Azure
• Being the voice of the customer within Azure
• Troubleshooting enterprise-level, mission-critical applications
• Developing and sharing technical best practices
• Conducting root cause analysis and driving improvements

You'll work with cutting-edge cloud technologies including Core IaaS (Compute, Storage, Networking), Data Platform services, and monitoring technologies. The role requires strong technical expertise combined with excellent communication skills and a customer-obsessed mindset.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, savings and investments, parental leave, and generous time away. The company is committed to diversity and inclusion, providing an environment where everyone can thrive and achieve their career goals.

This is an excellent opportunity for a technically skilled professional who is passionate about cloud computing, customer success, and driving innovation in cloud services. Join Microsoft's mission to empower every person and organization on the planet to achieve more.