Senior Security Customer Experience Engineer

Microsoft's Customer Experience Engineering (CxE) team is seeking a Senior Security Customer Experience Engineer to join their mission of making the world a safer place. This role is crucial in resolving critical escalations from top Microsoft Security customers, requiring deep technical expertise and excellent communication skills.

As a Senior Security CxE, you'll be at the forefront of Microsoft's security technology, managing customer escalations through various channels in a 24/7/365 environment. You'll work directly with feature teams, account teams, and senior leadership to handle complex technical issues that influence product design and accelerate customer adoption.

The position offers a unique opportunity to work with emerging technologies while contributing to the technical growth of peers. The role combines deep technical expertise with customer-facing responsibilities, making it ideal for someone who excels in both technical problem-solving and stakeholder management.

Key aspects of the role include:

• Managing critical security escalations for Microsoft's top customers
• Providing technical expertise in Microsoft Security products, especially Microsoft Entra
• Contributing to product improvement through customer feedback
• Mentoring team members and supporting international collaboration
• Participating in on-call rotation for 24/7 support coverage

The compensation is competitive, ranging from $100,600 to $199,000 per year (higher in SF and NYC areas), with comprehensive benefits including healthcare, educational resources, and investment options. This role offers significant growth potential within Microsoft's security engineering organization and the opportunity to impact global cybersecurity solutions.

The ideal candidate will combine technical excellence with strong communication skills, crisis management experience, and a proven track record in security-oriented customer support roles. This position represents an excellent opportunity for security professionals looking to work with cutting-edge technology while directly influencing product development through customer insights.