Support Escalation Engineer - SQL Engine

Microsoft's Customer Experience and Success (CE&S) organization, with over 45,000 employees worldwide, is seeking a Support Escalation Engineer specializing in SQL Engine. This role is part of an exciting initiative to create and deliver new support experiences for customers working in Data and Artificial Intelligence.

As a Support Escalation Engineer, you'll be at the forefront of helping enterprise customers resolve complex technical issues with Microsoft SQL Server technologies. The position offers a flexible work arrangement with up to 50% work from home capability. You'll be joining the Customer Service & Support (CSS) organization, which is dedicated to empowering customers through world-class technical support.

The role combines deep technical expertise in SQL Server with customer service excellence. You'll be responsible for investigating and resolving complex technical issues, collaborating across teams, and contributing to product improvements. This is an opportunity to work with cutting-edge technology while making a significant impact on customer success.

Key aspects of the role include owning customer technical issues from start to finish, sharing knowledge through mentoring and coaching, and working closely with Microsoft Engineering teams to improve products. You'll need strong SQL Server DBA experience, including skills in performance tuning, high availability solutions, and security configurations.

Microsoft offers an excellent benefits package, including industry-leading healthcare, educational resources, investment options, and a strong work-life balance with generous time off. The company's culture embraces a growth mindset and encourages innovation, making it an ideal environment for technical professionals looking to advance their careers while making a meaningful impact.