Designated Support Engineer

Motive is seeking an experienced Senior Designated Support Engineer (DSE) to join their Global Technical Support organization. This role involves providing white-glove service, technical support, and executive-level communications to customers. As a DSE, you'll be the primary technical point of contact for a small number of Motive's Enterprise Accounts, focusing on building relationships and resolving issues.

Key responsibilities include:

• Owning end-to-end resolution of assigned customer issues
• Meeting or exceeding customer expectations on response quality and timeliness
• Collaborating with Customer Success Managers to manage escalations
• Documenting bugs and providing feedback for product improvements
• Building strong relationships with technical contacts at assigned customers
• Assessing risks of product releases and mitigating identified issues
• Providing direction for customer integrations with Motive
• Analyzing data to monitor account health and trends
• Participating in on-call rotation for customer upgrades and change management

The ideal candidate will have:

• 1.5+ years of experience in Customer Support and technical support
• Excellent customer communication skills
• Strong analytical and problem-solving abilities
• Deep knowledge of Motive's products, especially in Compliance, Asset, and Safety
• Experience with hardware devices, firmware upgrades, and change management
• Familiarity with advanced troubleshooting techniques using APIs, Python, Data Dog, SQL, etc.
• Strong skills in log parsing, scripting, and code review

This role offers the opportunity to work with cutting-edge technology in the logistics and operations industry, providing solutions that make a real impact on businesses' efficiency and safety. Join Motive to be part of a team that's revolutionizing how physical operations are managed and optimized.