Taro Logo

ServiceNow ITSM Developer, AVP

One of the world's leading financial groups with 120,000 colleagues globally, providing financial services and solutions.
Jersey City, NJ, USATampa, FL, USA
$107,000 - $133,000
DevOps
Mid-Level Software Engineer
Hybrid
5,000+ Employees
4+ years of experience
Finance

Description For ServiceNow ITSM Developer, AVP

Join MUFG, a leading global financial institution with 120,000 colleagues worldwide, as a ServiceNow ITSM Developer. This hybrid role offers an opportunity to shape the future of IT Service Management while working with cutting-edge technology. As a key member of the ServiceNow Platform Delivery team, you'll be responsible for designing, implementing, and maintaining ServiceNow ITSM capabilities.

The position requires a strong technical background with 4+ years of ServiceNow platform experience, combining development expertise with platform architecture knowledge. You'll work in a collaborative environment, leading technical workshops, implementing solutions, and driving continuous improvement initiatives. The role offers a competitive base salary range of $107K-$133K, plus comprehensive benefits including health coverage, retirement plans, and paid parental leave.

MUFG's culture principles emphasize client-centricity, innovation, and inclusive collaboration. You'll be part of a forward-thinking organization that values diverse perspectives and empowers employees to make meaningful impacts. The hybrid work arrangement (4 days office/1 day remote) provides flexibility while maintaining strong team connections.

This role is perfect for a technically skilled professional who enjoys solving complex challenges, has a passion for service management, and wants to contribute to a global financial leader's digital transformation. You'll have opportunities for professional growth, access to cutting-edge technology, and the chance to work on impactful projects in a supportive, diverse environment.

Last updated 4 hours ago

Responsibilities For ServiceNow ITSM Developer, AVP

  • Serve as the technical subject-matter-expert and platform architect for ServiceNow platform
  • Development and sustained support of multiple products
  • Provide technical stewardship in IT Service Management platform transformation
  • Lead requirements and design workshops
  • Design, develop, test implement and support ServiceNow ITSM capabilities
  • Analyze existing processes and workflows
  • Engage in day-to-day operational support
  • Maintain process documentation and reporting
  • Participate in on-call support

Requirements For ServiceNow ITSM Developer, AVP

JavaScript
  • 4+ years of ServiceNow platform experience
  • Experience with ServiceNow platform implementation
  • Deep understanding of ITSM product including Incident, Problem, Change, Request and Knowledge Management
  • Strong technical hands-on experience with GRC and IT Operations Management
  • Experience with ServiceNow APIs, Workflows, Flow Designer, UI Pages
  • Experience with JavaScript, Angular.js, Perl, Powershell
  • Good understanding of ServiceNow CMDB and ITIL
  • Experience implementing REST API integration
  • Bachelor's Degree in Computer Science or related fields
  • Strong problem-solving skills, communication and collaboration

Benefits For ServiceNow ITSM Developer, AVP

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Comprehensive health and wellness benefits
  • Retirement plans
  • Educational assistance and training programs
  • Income replacement for qualified employees with disabilities
  • Paid maternity and parental bonding leave
  • Paid vacation, sick days, and holidays

Jobs Related To MUFG (Mitsubishi UFJ Financial Group) ServiceNow ITSM Developer, AVP