ServiceNow ITSM Developer, AVP

Join MUFG, a global financial powerhouse with 120,000 colleagues worldwide, as a ServiceNow ITSM Developer in a key AVP role. This position offers an exciting opportunity to shape the future of IT Service Management at one of the world's most trusted financial groups.

The role combines technical expertise with strategic thinking, requiring you to serve as both a technical subject-matter expert and platform architect for the ServiceNow platform. You'll be responsible for designing, implementing, and maintaining ServiceNow ITSM capabilities while contributing to the transformation of the IT Service Management platform.

Working in a hybrid model (4 days office/1 day remote), you'll collaborate with cross-functional teams to implement and enhance capabilities, lead requirements and design workshops, and provide technical stewardship. The position offers competitive compensation ranging from $107,000 to $133,000, along with comprehensive benefits including health coverage, retirement plans, and paid parental leave.

This role is perfect for someone with 4+ years of ServiceNow platform experience who excels in both technical implementation and strategic planning. You'll need strong expertise in ITSM products, GRC, and IT Operations Management, along with proficiency in various programming languages and frameworks.

MUFG offers a culture focused on innovation, collaboration, and client service. Their Culture Principles emphasize being client-centric, people-focused, and innovation-driven. The company's global presence and commitment to sustainable growth provide excellent opportunities for professional development and meaningful impact.

The position combines the stability of a major financial institution with the excitement of working with cutting-edge technology. You'll be part of a team that values diverse perspectives and encourages new ideas, while working on projects that directly impact the organization's efficiency and success.