Senior Support Engineer - API

OpenAI is seeking a Senior Support Engineer for their API team, based in London, UK. This role is part of the Technical Support team, responsible for ensuring developers and enterprises can reliably build mission-critical solutions using OpenAI models. The ideal candidate will collaborate directly with strategic enterprise accounts, solving complex problems and providing technical guidance.

Key Responsibilities:

• Serve as a dedicated technical resource for important API customers
• Provide deep troubleshooting assistance and educate customers on platform use
• Partner with engineering and customer teams to resolve issues
• Operationalize solutions at scale
• Build strong relationships with customer leaders and operators

The role requires 5+ years of experience in technical support engineering or software engineering, preferably in fast-paced environments. A Bachelor's degree in Computer Science or similar is desired. The ideal candidate should have strong problem-solving skills, the ability to build and ship prototypes on the API platform, and enjoy working on short, deep-dive projects.

OpenAI offers a competitive compensation package, including salary, equity, and benefits such as private medical insurance, pension plan, parental leave, unlimited time off, and a learning & development stipend. The company values diversity and is committed to creating an inclusive environment for all employees.

This hybrid role requires 3 days in the office per week, with relocation assistance available for new employees. Join OpenAI in shaping the future of AI technology and ensuring its benefits are widely shared.