Associate Technical Support Engineer - Oracle NetSuite Graduate Program

The Customer Success Associate Development Program (CSADP) prepares entry-level candidates for an exciting and rewarding career within Oracle NetSuite. Associate Technical Support Engineers participate in an initial onboarding experience focused on building customer management, technical knowledge through training, development, and shadowing. Our onboarding experience builds well-rounded individuals by providing opportunities to develop business acumen and technical skillsets while learning first-hand how to improve our customers' businesses as an advocate to their technical needs; thereby gaining valuable experience across multiple business environments before entry into the Support Organization.

After onboarding, you'll utilize your experience to progress your career with NetSuite. We cultivate the professional development of our team members while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite's future. As you find success in your role, Associate Technical Support Engineers can continue to shape their career and progress into different positions within the NetSuite Organization.

Together we Learn, Grow, Thrive, and Inspire!

Responsibilities:

• Provide phone and online support to NetSuite Customers, ranging from non-technical resources to actual in-house or third-party developers.
• Adapt to the fast-paced nature of the NetSuite Cloud Based Software, for the SuiteCloud Product Area, as new proprietary technologies and innovations are being pushed yearly.
• Work on a permanent night shift and hybrid setup; or as dictated by Support's business need.

Requirements:

• 2024 Graduate with a Bachelor's degree in Information Technology, Computer Science, Computer Engineering or a related discipline.
• Understanding of software development lifecycle (SDLC) methodologies, system architecture, object-oriented design, web frameworks and patterns.
• Ability to build web applications using Java/.NET/PHP, C#, ASP, Web Services, SOAP, XML REST, and Ajax or similar development languages.
• Understanding of web technologies/standards (HTML, JavaScript), unit testing, and defect management tools, and knowledge of web service integration using REST.
• Tenacious with a "get the job done" attitude, able to solve complex problems with creativity and inventive thinking.
• Curious and resourceful nature, using available tools and resources to seek answers before seeking support.
• Ability to manage competing priorities and multiple tasks in a fast-paced and dynamic environment.
• Strong communication and collaboration skills, able to build long-term trust and high level of customer satisfaction.

Benefits:

• On-the-job training, resources, and mentorship
• Coaching and mentoring program pairing with an experienced Support Engineer
• Career growth options
• Competitive salary and benefits
• Hybrid work arrangement