Senior Director, Software Development, Support AI

Oracle's Cloud Infrastructure (OCI) team is seeking a Senior Director to lead their Support AI Tooling team. This is a high-impact leadership role focused on building and enhancing scalable platforms that optimize support costs while delivering exceptional customer experiences through advanced AI and machine learning systems.

The role involves leading an organization dedicated to developing innovative services that operate at high scale and address complex, interconnected event platforms. Key projects include Oracle Support Center and Oracle Support Digital Assistant—cornerstones of the customer experience within OCI. The position requires expertise in both technical leadership and people management, with a focus on driving AI integration into support systems.

The ideal candidate will have 15+ years of professional experience with at least 10 years in executive leadership roles. Technical expertise in distributed systems, object-oriented programming, and AI/ML is essential. The role requires strong communication skills and the ability to work effectively with cross-functional teams.

Oracle offers a comprehensive benefits package including competitive salary ($141,200 - $338,500), medical/dental/vision insurance, 401(k) with company match, equity opportunities, and flexible vacation. The position is based in Nashville, TN, and offers the opportunity to shape OCI's support strategy while working with cutting-edge cloud technologies.

This role combines technical expertise with strategic leadership, making it ideal for experienced engineering leaders who want to drive innovation in cloud infrastructure and AI-powered support systems. The position offers significant influence across Oracle's technical and business operations while working with a world leader in cloud solutions.