IT Helpdesk Specialist I

Pinterest is seeking an IT Helpdesk Specialist I to join their IT Operations team. This role is an opportunity to have a significant impact by solving problems in innovative and creative ways. The successful candidate will be responsible for handling internal escalations, implementing changes to improve service, and creating a frictionless experience for both internal users and the IT team.

Key responsibilities include:

• Providing advanced technical expertise for helpdesk requests and customer service conversations
• Brainstorming and implementing improvements to IT Ops Helpdesk processes
• Executing projects to enhance the Helpdesk experience
• Working cross-functionally with various departments
• Partnering with vendors to maintain high standards

The ideal candidate should have:

• Strong project management skills
• Advanced technical background in Mac and Windows troubleshooting
• Solid understanding of SaaS tools and core systems used in new hire onboarding
• Excellent communication and customer service skills
• Ability to lead multiple initiatives and adapt to changing priorities
• Willingness to travel domestically and internationally when needed

This position offers a base salary range of $64,600 to $133,000 USD, with additional equity opportunities. Pinterest provides a flexible work model called PinFlex, allowing employees to work and live flexibly.

Pinterest is committed to diversity and inclusion, providing equal opportunities to all qualified applicants regardless of background. They offer a range of benefits and strive to create an equitable and inspiring workplace for every employee.

Join Pinterest and be part of a team that helps millions of people find inspiration and create a life they love!