Solutions Support Engineer
Job Description
Ridecell is a leading provider of fleet orchestration solutions transforming fleet operations worldwide. As a Solutions Support Engineer, you'll be the primary customer contact for technical assistance, working across teams to ensure successful implementation and support of Ridecell's platform.
Key responsibilities include leading technical integration projects, providing on-site/remote support, collaborating with Sales, Product, and Engineering teams, and developing documentation. You'll need 2+ years of experience in technical support or solutions engineering, programming knowledge (Python, Java, .NET), and SQL expertise.
The role requires excellent customer service skills, strong technical aptitude, and fluency in multiple languages (French/English, Spanish/English, or German/English). You'll work in a hybrid setup from Bordeaux, France, with 25% travel.
Ridecell powers major fleets across Europe and North America, including Gig Car Share, Arval, and KINTO Share. The company's platform combines real-time data insights with digital vehicle control to automate fleet operations, offering unmatched efficiency and control.
The ideal candidate should have experience with development tools (Github, Linux, Jira), strong problem-solving abilities, and familiarity with tools like Sumo Logic, Postman, Zendesk, and PagerDuty. Industry background in fleet management, enterprise software, or mobility services is preferred.
This role offers the opportunity to work with cutting-edge fleet automation technology while directly impacting customer success. You'll be part of a global team with offices in San Francisco, Madrid, Paris, Berlin, and Pune, helping transform how fleets operate worldwide.
Responsibilities For Solutions Support Engineer
- Lead technical integration projects with customer IT teams
- Provide on-site and remote support pre and post deployment
- Work cross-functionally with Sales, Product, Engineering teams
- Conduct customer demos and presentations
- Triage, investigate, and resolve technical issues
- Develop product documentation and knowledge base
- Setup and manage customer pilots
- Create integration prototypes with customer infrastructure
Requirements For Solutions Support Engineer
- 2+ years experience in solutions engineering, technical sales, or technical support
- Experience with Python, Java, .NET, or other object-oriented programming languages
- SQL query creation and optimization skills
- Familiarity with Github, Linux commands, Jira
- Fluency in French and English, Spanish and English, or German and English
- Strong problem-solving and prioritization abilities
- Willingness to travel up to 25% of the time
- Experience with Sumo Logic, Agile, Postman (preferred)
- Knowledge of Zendesk, Confluence, PagerDuty, Slack (preferred)
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