Jr. Associate Support Engineer II

Rimini Street, a Nasdaq-listed global enterprise software support provider, is seeking a Jr. Associate Support Engineer II for their Command Center in São Paulo. This entry-level position offers an opportunity to join a fast-growing company with over 5,800 signed contracts and 2,000 team members across 23 countries. The role involves monitoring performance metrics, resolving technical issues, and ensuring service targets are met across various communication channels.

The ideal candidate will be starting their career in IT support, with a willingness to learn new technical knowledge and methodologies. You'll work in a dynamic 24x7 environment, supporting internal teams and clients while acting as a liaison between business and technology teams. The position requires an IT or Engineering degree, business-level English proficiency, and strong interpersonal skills.

Rimini Street offers a culture built on their Four Cs: Company (innovation), Colleagues (collaboration), Clients (exceptional service), and Community (social impact). They provide competitive compensation, bonuses, and benefits matching their high-performing team members' skills. The company has received numerous awards for industry leadership and philanthropic efforts.

This role is perfect for someone looking to start their career in technical support with a growing, publicly-traded company that values professional development and maintains a strong focus on client service. You'll be part of a team that supports major enterprise software solutions and helps clients achieve significant cost savings while maintaining mission-critical systems.