Customer Success Manager

Salesforce, the global leader in CRM and enterprise cloud solutions, is seeking a Customer Success Manager to join their team in Dallas, TX, with hybrid work options available. This role is crucial in ensuring customers maximize their investment in Salesforce's MuleSoft products. The ideal candidate will combine technical expertise with customer relationship management skills to drive success for enterprise clients.

The position requires a Bachelor's degree in Computer Science, Engineering, or related field, plus 3 years of relevant experience. You'll be responsible for being the primary technical interface for MuleSoft's Signature customers, managing implementation success, and ensuring optimal value realization from the platform. Key technical requirements include experience with integration solutions, Kibana, Anypoint Platform, Splunk, and various API technologies.

As a Customer Success Manager, you'll work proactively to understand customer needs, identify potential risks, and drive the adoption of best practices. You'll be responsible for coordinating success services, providing feature guidance, and managing major incidents. The role offers the flexibility of hybrid work arrangements and comes with Salesforce's comprehensive benefits package, including medical coverage and equity opportunities.

This is an excellent opportunity for a technical professional who enjoys working directly with customers and wants to join a company known for its strong culture of innovation and equality. Salesforce is committed to creating an inclusive workplace and offers competitive compensation based on experience and location. The role provides a unique blend of technical challenge and customer interaction, making it ideal for those who want to impact enterprise digital transformation initiatives.