Customer Success Manager (Tableau)
Description For Customer Success Manager (Tableau)
The Customer Success Manager role at Salesforce focuses on being a trusted Tableau advisor for customers. This senior-level position combines business and technical expertise to support enterprise clients in optimizing their Tableau environment. The role involves deep engagement with customers' analytical needs, providing best practices, troubleshooting, and ensuring successful implementation of Tableau solutions. You'll work cross-functionally with various teams including Sales, Engineering, and Product Management to deliver exceptional customer service and drive product adoption. This position offers the opportunity to impact enterprise-level data analytics implementations while working for a leading global technology company. The role requires strong technical expertise in databases, cloud technologies, and enterprise software, combined with excellent communication and relationship-building skills. Based in Tokyo, this position offers the chance to work with major enterprises while contributing to one of the world's most respected technology companies.
Responsibilities For Customer Success Manager (Tableau)
- Develop understanding of customer's Tableau environment and analytical needs
- Offer best practice guidance for Tableau ecosystem
- Apply troubleshooting and debugging skills
- Build cross-functional relationships with Sales, Engineering, and Product Management
- Provide escalation management on critical cases
- Create roadmap for customer situation/goal setting
- Conduct quarterly reporting and deployment reviews
- Provide solutions and recommendations to establish/expand Tableau usage
- Identity revenue opportunities
- Communicate with IT and business stakeholders
- Contribute to Tableau knowledge, community, and training resources
- Prepare and deliver custom business and technical presentations
Requirements For Customer Success Manager (Tableau)
- 8+ years demonstrated experience supporting and troubleshooting commercial end user software applications
- Demonstrated experience supporting enterprise level, mission-critical applications
- Strong understanding of relational databases, enterprise data warehouse techniques, OLAP
- 8+ years of experience with Cloud, databases, SQL, and Windows Server. Linux experience preferred
- Strong understanding of networking, server set-up and administration
- Excellent listening and research skills
- Strong communication skills
- Ability to build relationships with both Business and IT stakeholders
- Strong organizational skills and attention to detail
- Tableau related Certification (Nice to have)
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